Terms and Conditions
BOOKING INFORMATION TERMS AND CONDITIONS
Star Villa Holidays Ltd act as booking agents for the owners of rented holiday accommodation, making booking contracts between you, the client, and the owner of the property you have requested for your holiday. Our fee for making such contracts, for providing information, advice, helping you choose the property, and furnishing you with instructions, is included in the overall rental price. If the occasion arises we will use our best endeavour to resolve any problem, however any dispute outside our power to resolve, will be a matter between you and the owner or their villa manager.
Star Villa Holidays: Kya House, Piddington Road, Ludgershall, Bucks, HP18 9PQ, UK. Telephone: +44 1844 238638 Company Registration Number - 08424693.
ACCOMMODATION TERMS AND CONDITIONS
These apply even if for some reason the booking form has not been completed, eg. a late booking by telephone / email.
BALANCE PAYMENT Having made your booking you will be sent a Booking Form and Confirmation Invoices that will show your deposit, balance and due by dates. The Breakages Deposit amount will also be shown (see below). The balance will be due 2 calendar months before the holiday commences. This will be your only Invoice for the accommodation. Non-payment of the balance after a reminder, may lead to us re-letting the property. If there is a problem PLEASE get in touch. On receipt of the balance you will be sent an accommodation voucher, maps and arrival information. The complex manager will call to see you shortly after your arrival
OCCUPANCY Only the numbers stated in the villa description are allowed in the properties except for one baby in a cot or, in some more spacious villas, an extra child on a folding bed. Your invoice will include the cost of the extra baby or extra child and a cot or folding bed will be provided. The booking is for accommodation only and is strictly limited to the persons listed on the booking form. Admission will be refused or terminated if these conditions are not met. Pets are never allowed.
ACCOMMODATION The accommodation is booked on a self-catering basis. Maid service is provided once per week (depending on Covid restrictions). The maid will generally tidy up, change the towels and bedlinen but is not expected to do the washing up etc. The occupants agree to respect the rules of the individual properties or complexes.
ARRIVAL & DEPARTURE Regardless of flight times, on the day of arrival you should not try to occupy your accommodation until after 2.00 pm but we will do our best to have it ready for your arrival. Time is needed to thoroughly clean the property between lets, and unlike a hotel bedroom, cleaning may still be in progress after 2.00 pm / 3.00 pm. For the same reason you must vacate your accommodation by 10.00 am. Both on arrival and departure you will usually be able to leave your packed cases in the hallway.
INSURANCE Travel Insurance is compulsory under EU law. All occupants are responsible for ensuring that they have adequate Travel Insurance and a 24 hour Emergency Tel No. The use of the accommodation and amenities are offered on the condition that they are used entirely at the occupant’s own risk. We cannot accept responsibility for accidents, injuries, illness, death, robbery or theft, or loss or damage to users’ or visitors’ property or belongings, including motor vehicles, however caused. Cancellation charges may be covered by the Insurance.
CANCELLATIONS If you cancel the accommodation due to your disinclination to travel for any reason, including illness, your flight cancellations, Covid 19 or any other reason you will lose your Deposit as long as we are open to clients. 100% of total cost of accommodation is charged if you cancel less than 2 months prior to departure. All cancellations must be in writing. All occupants are responsible for ensuring that they have adequate Travel Insurance (including cancellation due to Covid 19) with a 24 hour Emergency Tel. Number.
FORCE MAJEURE In the unlikely event that the accommodation is rendered uninhabitable due to fire, flood, earthquake, water or power failure, sudden or unexpected nearby building work, or any other means beyond our control, liability will be limited to a refund of the monies paid for the accommodation only. Every endeavour will be made to find other suitable accommodation at the best possible price.
LIABILITY We act as agents only and we cannot accept liability for errors or omissions of our principals over whom we have no control (such as airlines, car hire companies, management etc.). All information concerning the accuracy of descriptions is thoroughly checked and believed correct at the time of going to press, but it is possible that a facility may be withdrawn or changed without notice and in circumstances beyond our control. Wherever possible changes will be advised to you without delay. The booking for accommodation is independent of, and bears no liability to, any other product or services that you have purchased.
BREAKAGES / DAMAGES All breakages and damages are the legal responsibility of the hirer, who is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils etc. must be left clean and the property must be left clean and tidy at the end of the rental period. Please ensure that any damage found on arrival is reported to the Management / Housekeeper / Maid / Representative within 24 hours of arrival and also as soon as it occurs, so that it can be rectified for the next occupants. This includes mattress damage. If travelling with small children, bring mattress protector(s), as you will be liable for the cost of replacing a damaged mattress. Please do not smoke in the villas/apts. Cigarette burns on furniture or linen will be charged at full replacement cost. A refundable security deposit of £250 - £1500 (as stated on your Booking Form) is required and is held against your Credit / Debit Card. In some cases it is payable in cash on arrival to the manager. Any excess cleaning costs, excess electricity, replacement or repairs for damage to the property or any of its contents and phone bills, remaining unpaid after departure will be charged to your Card and if a cash payment is made the balance of the deposit will be returned within approx 21 days of departure.
COMPLAINTS We fully expect you to be very happy with the accommodation and amenities provided. However if you feel you have reason to complain you must immediately contact the Manager or Reception either personally, by phone or e-mail, so that the problem can be resolved. We are not responsible for any matter which you did not bring to our attention during your holiday. If the problem is not resolved locally to your satisfaction, then you must put your complaint in writing within 7 days of your return date
ACCURACY OF PRICES AND DESCRIPTIONS Important note: the information and prices shown on our website and elsewhere may have changed by the time you come to book your accommodation or other services. Although we make every effort to ensure the accuracy of the information and prices, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen accommodation or other services with us at the time of booking.
BOOKING INFORMATION AND TERMS AND CONDITIONS FOR WINTER LETS Our usual Booking Terms and Conditions apply as above. The Winter season is from 1 November to 31 March. The prices quoted are the weekly rentals for the accommodation. Extra people must be booked and paid for before your arrival. All properties available for Winter lets have air conditioning heating in the bedroom and a log fire in the living room. Meters will be read on arrival, and a charge made for any excess fuel used, on departure, if applicable. Maid service is once per week. Bedlinen and towels are changed once per week. The swimming pool is not heated during the winter but we do offer free logs for the wood burner!
TRANSFERS - TERMS & CONDITIONS
1. On your arrival we will be in the Arrivals area with a sign board with your name.
2. Contact Number if any problems +351 910514699
3. After Flight landing, tolerance waiting time is one hour.
4. On departure, the driver´s waiting time tolerance is 15 minutes after the scheduled time.
5. If the client does not show up for departure and has not given advance notice and has
already paid for the service, there will be no refund.
6. On departure client´s waiting time tolerance is 15 minutes, and if the driver does not attend
the service, our company will refund the amount paid by the client to another transfer
service supplier for the same amount .
7. All clients who show signs of intoxication, drugs, alcohol, lack of education and respect,
arrogance, insolence, offensive language, serious physical and mental health problems will
not be accepted on board, and the authorities will be called immediately.
8. All booking detail changes (date, time, location, flight delays, number of passengers,
luggage, or any relevant information) must be communicated to our company as soon as
possible, e-mail, tExt message, whatsapp, messenger or phone call. +351 910514699
CAR HIRE - TERMS & CONDITIONS
Any client wishing to hire our vehicles must be over 23 years of age and have held a full drivers licence for at least 1 year. A valid drivers licence and passport will be required for presentation to our representative before renting the vehicles in order to validate the rental terms of all our vehicles.
If you need to amend a confirmed car hire booking, an amendment charge of £15 will be payable to cover administration costs, unless otherwise agreed.
The rates include:
UNLIMITED MILEAGE In addition, the following items are included in the car hire rates. This information is for general guidance only since many items may depend on the specific vehicle type you wish to hire in Portugal.
INSURANCE IS INCLUDED ON ALL CAR HIRE Subject to the following excess:
€750 for groups H, and L
€1000 for group D, J and M
€1500 for groups F, I and K
When you collect the car hire at Faro, you'll be asked to leave a credit card imprint as a guarantee for fuel deposit and excess insurance. Providing you return the vehicle undamaged at the end of the car hire and with the correct amount of fuel as on collection, this will be returned to you on return. In the unlikely event that you damage the car hire vehicle, your maximum liability is limited to the car hire insurance excess value as detailed above.
Buying out the insurance excess for each car is explained in detail in the section “What's not included”
CAR HIRE RATES INCLUDE LOCAL SALES TAXES EXTRAS - Due to a new Airport Administration fee there is an additional cost of 10€ per rental payable on collection of car. The fee must be paid locally in cash to the car hire company.
ADDITIONAL DRIVERS You may add additional drivers to your car hire on arrival in Portugal at no extra cost.
Driving into Spain
Please consult the local representative if you require to travel across the borders into Spain with regard to insurance required, accidents and vehicle recovery arrangements.
Cross border charges You can take your car hire vehicle to tour outside of Portugal a distance of 100km only beyond the Portuguese border.
You must however return to the car hire company in Portugal at the end of the car hire period. You may not rent vehicles one-way from Portugal, leaving them in another country.
What's not included in the car hire rates: In common with most car hire suppliers the insurance coverage does not cover the following, as well as any damage caused negligently, willfully or recklessly.
ABOUT TOLLS (A22):
• After using A22, you must wait 48hrs before you can pay the toll and there is a limit of 5 working days for the payment to be made at any post office.
• If you do not pay within this time frame, you will then receive the bill to be paid at home, this bill will have an added administrative tax for each time you have passed under a portal on A22 toll road.
• When you go to pay your toll fees, please take your contract with you, so that the days the car has been in your possession may be presented , this will avoid payment of tolls that were not made by you, but by previous clients who have not yet made their payment.
• Avoid using payshops to pay the tolls because they can not distinguish between the dates of usage.
• We do not take money from clients to pay for their tolls.
• The option of A22 is EN 125 which is free of charge.
Fuel is not included The fuel that you consume during your car hire is obviously not included in the published car hire rates! On arrival at the car hire station, you will collect the car hire vehicle with an agreed amount of fuel by both parties. At the end of the car hire, return the car hire vehicle with the same amount of fuel or a charge for the difference will be made.
Buying out the Insurance Excess Clients have the option of taking out an extra insurance to avoid the excess by paying locally the following charges:
€20 per week for groups H and L
€30 per week for groups D, J and M
€40 per week for groups F, I and K
Purchasing insurance excess buy-out is not a "licence to kill" and you will still be responsible for items like tyres, wheels, glass, lost coded keys or damage to the underside of the car hire vehicle. The car hire company may still require you to leave a credit card imprint to cover extensions to your car hire contract or traffic fines. - see below
Lost car hire vehicle keys Vehicle keys are chip-coded and are costly and timely items to replace. If you lose the car hire vehicle's key, you will be obliged to pay for its replacement (approximately € 120.00) plus any associated transport costs in connecting you with a new vehicle key. More importantly, your holiday car hire in Portugal may be seriously affected while you wait for a new key to be prepared for your car hire vehicle. Please take good care of the car hire vehicle key while you're on holiday in Portugal!
USING THE WRONG FUEL TYPE FOR YOUR CAR HIRE VEHICLE Putting petrol into a diesel car (or vice versa) requires the engine to be stripped down and cleaned. If you put the wrong fuel into the car, expect a hefty garage bill and several days with your car “off-the-road” while the car is repaired.
Blow-outs are at your own RISK If you have a puncture during the rental the car hire company will hold you responsible for the repair/replacement cost. All our cars are delivered with a road-worthy set of tyres, which are inspected prior to each delivery. Typically, bad parking or driving off-road are the most common causes of punctures during a rental period.
Off-road or negligent use Our car hire vehicles in Portugal are rented for use on the public highways of Portugal. They cannot be used off-road. Drunk driving a hire car or driving under the influence of drugs is considered negligent use.
Damage to the vehicle's underside Damage to the vehicle's underside is the responsibility of the renter. Although a very rare occurrence, damage caused by driving off-road, impacts from rocks or other items to the underside can cause considerable damage to the vehicle. If this situation arises, you will be responsible for the repair costs.
Traffic fines Traffic fines and speeding tickets incurred at the wheel of your car are at your own risk.
Vehicle glass & locks It is a sad reality that in most holiday resorts in Portugal, auto theft is a day-to-day occurrence. If you park up the car hire vehicle with personal items inside and, as a consequence, the glass or locks are damaged in an attempt to steal your personal effects, you will be responsible for the associated repair costs to the car hire vehicle. We strongly recommend that you park the vehicle in supervised car parks/garages and never leave any personal item inside the car hire vehicle.
The following items can be added to your car hire reservation in Portugal :
Baby Seats Baby seats are suitable for newborn babies until approximately 6 months of age. Baby seats are normally available on car hire vehicles on request. There is a charge of €15 per week for these seats which is payable on arrival in Portugal in euros. You must reserve baby seats at the same time as you reserve your car hire.
Child seats Child seats are suitable for young children from approximately 6 months of age until 2-3 years of age. Child seats are supplied for car hire vehicles on request. There is a charge of €15 per week for these seats which is payable on arrival in Portugal in euros. You must reserve child seats at the same time as you reserve your car hire.
Booster Seats Booster seats are suitable for young children. Booster seats are supplied for car hire vehicles on request. There is a charge of €15 per week for these seats which is payable on arrival at in Portugal in euros. You must reserve booster seats at the same time as you reserve your car hire.
Please be aware that baby seat types in Portugal may vary from your own. If in doubt, clients should take their own car seat.
* Roof racks are not available.
* Cars are reserved by groups, the model quoted is an example of the car size and we reserve the right to substitute an alternative model in the same group where necessary.
* The vehicles are parked at the airport and are collected and returned at the same car park (park 2) if a vehicle is returned to another car park the client will be charged accordingly to the time parked.
* If a client is dissatisfied in any way with the condition of the vehicle, this must be reported straight away to the car hire representative. If needed the car can be changed at the beginning of the rental.