Terms and Conditions
BOOKING INFORMATION TERMS AND CONDITIONS
Star Villa Holidays Ltd act as booking agents for the owners of rented holiday accommodation, making booking contracts between you, the client, and the owner of the property you have requested for your holiday. Our fee for making such contracts, for providing information, advice, helping you choose the property, and furnishing you with instructions, is included in the overall rental price. If the occasion arises we will use our best endeavour to resolve any problem, however any dispute outside our power to resolve, will be a matter between you and the owner or their villa manager.
BOOKING CONDITIONS These apply even if for some reason the booking form has not been completed, eg. a late booking by telephone / email.
BALANCE PAYMENT Having made your booking you will be sent a Booking Form and Confirmation Invoices that will show your deposit, balance and due by dates. The Breakages Deposit amount will also be shown (see below). The balance will be due 2 calendar months before the holiday commences. This will be your only Invoice for the accommodation. Non-payment of the balance after a reminder, may lead to us re-letting the property. If there is a problem PLEASE get in touch. On receipt of the balance you will be sent an accommodation voucher, maps and arrival information. The complex manager will call to see you shortly after your arrival
OCCUPANCY Only the numbers stated in the villa description are allowed in the properties except for one baby in a cot or, in some more spacious villas, an extra child on a folding bed. Your invoice will include the cost of the extra baby or extra child and a cot or folding bed will be provided. The booking is for accommodation only and is strictly limited to the persons listed on the booking form. Admission will be refused or terminated if these conditions are not met. Pets are never allowed.
ACCOMMODATION The accommodation is booked on a self-catering basis. Maid service is provided once per week (depending on Covid restrictions). The maid will generally tidy up, change the towels and bedlinen but is not expected to do the washing up etc. The occupants agree to respect the rules of the individual properties or complexes.
ARRIVAL & DEPARTURE Regardless of flight times, on the day of arrival you should not try to occupy your accommodation until after 2.00 pm but we will do our best to have it ready for your arrival. Time is needed to thoroughly clean the property between lets, and unlike a hotel bedroom, cleaning may still be in progress after 2.00 pm / 3.00 pm. For the same reason you must vacate your accommodation by 10.00 am. Both on arrival and departure you will usually be able to leave your packed cases in the hallway.
INSURANCE Travel Insurance is compulsory under EU law. All occupants are responsible for ensuring that they have adequate Travel Insurance and a 24 hour Emergency Tel No. The use of the accommodation and amenities are offered on the condition that they are used entirely at the occupant’s own risk. We cannot accept responsibility for accidents, injuries, illness, death, robbery or theft, or loss or damage to users’ or visitors’ property or belongings, including motor vehicles, however caused. Cancellation charges may be covered by the Insurance.
CANCELLATIONS If you cancel the accommodation due to your disinclination to travel for any reason, including illness, your flight cancellations, Covid 19 or any other reason you will lose your Deposit as long as we are open to clients. 100% of total cost of accommodation is charged if you cancel less than 2 months prior to departure. All cancellations must be in writing. All occupants are responsible for ensuring that they have adequate Travel Insurance (including cancellation due to Covid 19) with a 24 hour Emergency Tel. No.
FORCE MAJEURE In the unlikely event that the accommodation is rendered uninhabitable due to fire, flood, earthquake, water or power failure, sudden or unexpected nearby building work, or any other means beyond our control, liability will be limited to a refund of the monies paid for the accommodation only. Every endeavour will be made to find other suitable accommodation at the best possible price.
LIABILITY We act as agents only and we cannot accept liability for errors or omissions of our principals over whom we have no control (such as airlines, car hire companies, management etc.). All information concerning the accuracy of descriptions is thoroughly checked and believed correct at the time of going to press, but it is possible that a facility may be withdrawn or changed without notice and in circumstances beyond our control. Wherever possible changes will be advised to you without delay. The booking for accommodation is independent of, and bears no liability to, any other product or services that you have purchased.
BREAKAGES / DAMAGES All breakages and damages are the legal responsibility of the hirer, who is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils etc. must be left clean and the property must be left clean and tidy at the end of the rental period. Please ensure that any damage found on arrival is reported to the Management / Housekeeper / Maid / Representative within 24 hours of arrival and also as soon as it occurs, so that it can be rectified for the next occupants. This includes mattress damage. If travelling with small children, bring mattress protector(s), as you will be liable for the cost of replacing a damaged mattress. Please do not smoke in the villas/apts. Cigarette burns on furniture or linen will be charged at full replacement cost. A refundable security deposit of £250 - £1500 (as stated on your Booking Form) is required and is held against your Credit / Debit Card. In some cases it is payable in cash on arrival to the manager. Any excess cleaning costs, excess electricity, replacement or repairs for damage to the property or any of its contents and phone bills, remaining unpaid after departure will be charged to your Card and if a cash payment is made the balance of the deposit will be returned within approx 21 days of departure.
COMPLAINTS We fully expect you to be very happy with the accommodation and amenities provided. However if you feel you have reason to complain you must immediately contact the Manager or Reception either personally, by phone or e-mail, so that the problem can be resolved. We are not responsible for any matter which you did not bring to our attention during your holiday. If the problem is not resolved locally to your satisfaction, then you must put your complaint in writing within 7 days of your return date
ACCURACY OF PRICES AND DESCRIPTIONS Important note: the information and prices shown on our website and elsewhere may have changed by the time you come to book your accommodation or other services. Although we make every effort to ensure the accuracy of the information and prices, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen accommodation or other services with us at the time of booking.
BOOKING INFORMATION AND TERMS AND CONDITIONS FOR WINTER LETS
Our usual Booking Terms and Conditions apply as above.
The Winter season is from 1 November to 31 March. The prices quoted are the weekly rentals for the accommodation. Extra people must be booked and paid for before your arrival. All properties available for Winter lets have air conditioning heating in the bedroom and a log fire in the living room. Meters will be read on arrival, and a charge made for any excess fuel used, on departure, if applicable. Maid service is once per week. Bedlinen and towels are changed once per week. The swimming pool is not heated during the winter but we do offer free logs for the wood burner!